1. Scope of application — Acceptance of Terms

1.1. These Terms of Use (“Terms”) govern access to and use of the website www.notiamedcare.eu (the “Website”) and, where expressly stated, any digital services provided through the Website, in particular access to the Patient Portal, electronic appointment requests, and electronic communication).

1.2. Simply browsing the Website constitutes acceptance of the Terms, to the extent that the user is clearly informed that use implies acceptance.

1.3. For functions that require active action (e.g., creating an account, submitting a request or reservation, using the Patient Portal), acceptance is completed with an explicit positive action, where applicable in the corresponding environment (e.g., portalnotia.netmed360.com)

1.4. If the user does not agree with the Terms, they must not use the Website or its related functions.

2. Definitions

For the purposes of the Terms:

“Provider” means the legal entity that operates/manages the Website and is referred to in section 3.

“User” means any visitor/user of the Website.

“Patient” means a natural person who receives or requests health services from the Provider and/or collaborating health professionals.

Services” means the functions of the Website and, where applicable, the healthcare/administrative services requested or processed digitally.

“Patient Portal” means the digital patient access environment to which the Website refers, at the domain portalnotia.netmed360.com, for functions such as registration, appointments, access to test results, and online consultation.

“Health Content” means informational content related to health/medical issues posted on the Website.

“Commercial Communication” means any communication aimed directly or indirectly at promoting the Provider’s services/image.

“AI-assisted tools” means, as applicable, digital tools/algorithmic systems used as support (e.g., for recording or visualizing information) without replacing medical judgment.

3. Service Provider Details

3.1. Service Provider

Company Name: NOTIA MEDCARE PRIVATE POLYCLINIC, DENTAL CLINIC, MEDICAL SINGLE-MEMBER SOCIETE ANONYME

Distinctive title: NOTIA MEDCARE HEALTH & LONGEVITY

Legal form: Public Limited Company (S.A.) established and lawfully operating in Greece.

Address: 127 Vouliagmenis Avenue, Glyfada 16674, Greece

GEMI No.: 176401101000

Tax Identification Number: 802440979

Tax Office: Attica

Contact email (for quick communication): longevity@n otiamedcare.eu

Phone: +30 214 4444 200

3.2. The above information is provided in compliance with the transparency requirements of Presidential Decree 131/2003 (Article 4).

3.3. Legally established professions and rules for the provision of related services:

(a) Medical/dental services are provided by appropriately licensed health professionals.

(b) Where the Website presents healthcare professionals, it states at least the permitted information (full name, specialty, legal professional title, details of the professional body/register where required), in accordance with Presidential Decree 131/2003 (Article 7).

(c) The public presence of doctors on the internet must be objective, accurate, and not misleading, in accordance with the Code of Medical Ethics (Law 3418/2005).

4. Description of Website Services

4.1. Informative content: The Website may include general/informative Health Content. It does not constitute personalized medical advice nor does it replace a medical examination/diagnosis.

4.2. Health services: Notia MedCare is a Primary Health Care Unit operating in Greece in compliance with applicable Greek health legislation (esp. P.D. 84/2001, as each time in force). Notia MedCare holds a certificate of operation issued by the competent medical association.

4.3. Digital services: The Website links to the Patient Portal for functions such as registration, appointment scheduling, access to test results, and remote and online consultation services.

4.4. Languages: The Terms are provided in Greek and English. In case of discrepancy, the Greek version shall prevail, unless prohibited by mandatory law.

5. Rules of use

5.1. The User is obliged to use the Website legally, in good faith and in a manner that does not interfere with its operation.

5.2. In particular, the following are prohibited:

(a) unauthorized security breaches or vulnerability testing of systems,

(b) introduction of malicious software, export of content, whether mass or individual, that exceeds reasonable technical limits,

(c) use for the purpose of deception, fraud, or infringement of third-party rights,

(d) posting/transmitting illegal content through functions that may allow content to be imported.

5.3. Accounts (mainly on the Patient Portal): The User is responsible for maintaining the confidentiality of their credentials, for any activity carried out through their account, and for the accuracy of the information they provide.

5.4. If the Website/portal provides information society services based on the consent of minors, the age limit set by Greek law (15 years) applies for the valid consent of minors to such services.

6. Content related to Health Services

6.1. Objective and non-misleading: Health Content is accurate, verifiable, and does not replace clinical judgment.

6.2. Professional decency: The presentation of doctors and associates is consistent with professional decency and corresponds to the services actually provided, as defined in Law 3418/2005.

6.3. The Provider does not publish Health Content that violates the restrictions of Law 3418/2005 on the public presence of doctors (Articles 17–18).

6.4. The Provider organizes collaborations based on clinical criteria and quality of care. Any administrative arrangement does not affect independent medical judgment.

6.5. Rules within the facilities: In accordance with the law, pets are not allowed in healthcare facilities, and smoking or vaping is strictly prohibited in all areas of the unit.

6.6. AI-assisted tools:

(a) The Website refers to AI-driven or AI-supported analysis and assessments as part of the approach.

(b) Any AI-assisted tools are used in a supportive manner and do not replace medical judgment.

(c) The final clinical assessment and decision is made by a suitably licensed healthcare professional under human supervision.

(d) Where the User interacts with an automated function, this will be clearly stated, to the extent that the relevant transparency framework applies.

7. Commercial communications — offers — marketing

7.1. Commercial Communications are clearly recognizable as such and make it clear on whose behalf they are made, while the terms of offers or discounts must be easily accessible and clear, in accordance with Presidential Decree 131/2003 (Article 5).

7.2. Unsolicited commercial communications: Marketing material may only be sent by email/SMS or other electronic means under the conditions set out in Presidential Decree 131/2003 (Article 6) and Law 3471/2006 (in particular Article 11).

7.3. Withdrawal of consent/opt-out: The User may withdraw their consent to the provision of marketing services at any time in a simple manner, in particular by (i) clicking on the relevant unsubscribe link in each marketing email and/or (ii) sending an email to longevity@notiamedcare.eu with the subject line “Unsubscribe”.

7.4. Messages relating to the performance of a service (e.g., appointment confirmation, account update on the portal) are sent regardless of the User’s marketing preferences, to the extent necessary to provide the service and in accordance with applicable law.

8. Electronic transactions for the conclusion/execution of an agreement (e.g., appointment request/confirmation).

8.1. Technical stages of conclusion (Articles 8–10 of Presidential Decree 131/2003): service/appointment selection, data entry, error checking or correction before final submission, final submission (booking request), electronic confirmation of receipt, final confirmation or completion of transaction appointment.

8.2. Correction of errors: Before final submission, there is an option to recheck/correct. After submission, requests for correction/change are made by telephone +30 214 4444 200 or email longevity@notiamedcare.eu (or through the corresponding functions of the portal, if available).

8.3. Contract languages: Greek and English.

8.4. The Provider and the Patient Portal may archive appointment and communication history and provide access through a User account, where applicable.

8.5. The request is considered received when the confirmation becomes accessible to the User (e.g., email and/or within the portal), in accordance with Article 10 of Presidential Decree 131/2003.

8.6. Where prices or charges are displayed (e.g. on the portal or on documents), they are clearly indicated and show whether they include taxes, fees, and any additional costs, in accordance with the principles of transparency of Presidential Decree 131/2003.

8.7. Pricing Policy and Cancellations/changes/no-shows:

(a) Users/Patients may cancel or change an appointment free of charge up to an amount of hours before the scheduled time, by telephone or email or via the patient portal, where provided.

(b) Users/Patients who book individual services through the patient portal must pay 20% upfront at the time of booking.

(c) Users/ Patients who book packages of services will also be charged a 20% upfront payment at the time of booking.

(d) In the event of a no-show or cancellation within an amount of hours the upfront payment (20%) will be retained and will not be refunded or deducted from a future booking, regardless of the reason for the no-show.

(e) In the event that a package of services has been paid in full in advance and the User/Patient fails to attend or to cancel within an amount of hours, only 20% of the total amount will be non-refundable. The remaining balance will remain valid and may be used towards services within the next 12 months.

(f) For patients who book their appointment by telephone, no cancellation fees will be applied.

8.8. Special note for health services: If the transaction concerns health services, certain provisions on the withdrawal from distance contracts may not apply due to the relevant exemption in the EU framework.

8.9. Payments (where applicable): Where electronic payments are made, they are carried out using secure methods or payment providers that are disclosed to the User at the transaction stage and are accompanied by the legal documents.

9. Third-party content

9.1. The Website, as it stands at the time of this publication, is not intended for the public posting of reviews, comments, or content by users.

9.2. If third-party content publishing features are activated in the future, the Provider will establish specific content rules and procedures for reporting or handling illegal content, where required by the applicable framework.

10. Intellectual property — Trademarks — Licenses

10.1. All content on the Website (text, graphics, logos, photographs, databases) is subject to the intellectual/industrial property rights of the Provider or third-party rights holders.

10.2. Only personal, non-exclusive, non-transferable use for private purposes is permitted. Reproduction/distribution/exploitation without permission is prohibited.

11. Links to third parties

11.1. The Website may contain links to third parties (in particular to the Patient Portal). The Provider does not necessarily control the content/terms of third parties and is not responsible for their actions/omissions.

11.2. Any third-party tools (e.g., portal platform) are described in the relevant policies (Privacy/Cookies), if and to the extent that they are used.

12. Limitation of liability — Warranties

12.1. The Website is provided “as is.” The Provider exercises reasonable care for accuracy/availability, without guaranteeing uninterrupted operation.

12.2. The Health Content is general/informative and does not constitute personalized medical advice. Medical evaluation requires clinical examination.

12.3. Nothing in the Terms is intended to exclude/limit liability that is not permitted by mandatory law, in particular where the User is a consumer under Law 2251/1994 (rules on transparency/non-abuse of general terms of transactions).

13. Data protection & cookies

13.1. The processing of personal data is governed by the GDPR, Law 4624/2019, and Law 3471/2006.

13.2. The Provider maintains a published Privacy Policy and Cookies Policy on the Website (as separate texts).

13.3. Cookies: The storage/access of information on terminal equipment (cookies, etc.) is carried out in accordance with the applicable framework; cookies that are not strictly necessary are activated only with consent, with the possibility of revocation/adjustments.

14. Amendments to Terms and evidential value of electronic acceptance

14.1. The Provider may amend the Terms for reasons of compliance, security, or operational changes. The new version is published on the Website with a date reference.

14.2. For account environments (especially Patient Portal), the Provider may request re-acceptance.

14.3. Electronic recording of receipts/actions may be used as evidence, to the extent permitted by law.

15. Termination/suspension of access

15.1. The Provider may suspend or terminate access to functions (in particular accounts) in the event of a breach of the Terms or a security risk.

15.2. Termination of access does not affect obligations that have already arisen (e.g., financial).

16. Applicable law — jurisdiction — ADR

16.1. The Terms are governed by Greek law.

16.2. Competent courts: the courts of Athens, subject to specific rules of mandatory jurisdiction in favor of consumers.

16.3. Out-of-court settlement: Where appropriate and available, the User may resort to alternative dispute resolution (ADR) bodies.

17. Contact — submitting complaints

17.1. Contact: longevity@notiamedcare.eu / +30 214 4444 200 / 127 Vouliagmenis Avenue, Glyfada 16674, Greece.

17.2. Complaints: The User may submit a complaint by email to longevity@notiamedcare.eu, describing the issue and providing contact details. The Provider aims to respond within 10 working days.

17.3. Complaints of a clinical nature/quality of care: Patients may submit a relevant request/complaint to the same contact details, clearly marked “Clinical complaint”, so that it can be forwarded internally to the person responsible for clinical governance/quality.